Refund Policy

Last updated: August 28, 2026

Sankore Premium is sold through Paddle, who acts as the merchant of record for this purchase — meaning Paddle, not Sankore, is the legal seller on your receipt, and Paddle handles refunds directly.

Your right to a refund

As a condition of every sale, Paddle guarantees buyers a 14-day withdrawal right on all purchases, regardless of anything stated elsewhere on this site. Full terms, including the narrow circumstances in which this right doesn't apply (for example, if you've explicitly agreed at checkout to start using instantly-delivered digital goods before the 14 days are up), are set out in Paddle's Buyer Terms.

How to request a refund

Since Paddle handles refunds directly, requesting one doesn't go through Sankore:

• Use the refund link in the payment receipt Paddle emailed you when you purchased, or
• Visit paddle.net and follow their request process there.

If you'd rather reach us directly, email [email protected] and we'll point you to the right place.